TaoNumen is devoted to crafting jewelry inspired by Taoist philosophical wisdom. We offer a one-year limited warranty from the date of delivery.
What is covered by warranty?
· Manufacturing defects, such as broken chains, faulty clasps, loose settings, or damaged spring rings.
· Issues resulting from defective workmanship under normal use.
Our warranty does not cover:
· Natural aging of the materials due to daily wear, including scratches or fading over time.
· Damage caused by improper care, such as contact with chemicals, perfumes, lotions, water, or extreme temperatures.
· Damage resulting from accidents, improper use, or modifications by a third party outside of TaoNumen.
· Inherent characteristics of natural gemstones (e.g., ice cracks, cotton-like inclusions, mineral spots).
· Lost or stolen items.
How do I submit a warranty claim?
To submit a warranty claim, please contact our customer service with your order number and clear photos/videos of the issue. Our team will review and respond within 24-48 hours.
Please note the following requirements:
· Return Shipping: Customers are responsible for the shipping costs of returning the item to us for inspection.
· Packaging: Please ensure the item is securely packaged. TaoNumen is not responsible for items lost or damaged during return shipping.
· Tracking: The returned package must be sent with a trackable shipping method. Untrackable packages will not be processed.
· Resolution: If the claim is approved after inspection, we will provide a replacement of the same item at our discretion. If the item is out of stock, a store credit will be issued.
· Stock: If the item is out of stock, a store credit will be issued.
This warranty is exclusively for the original purchaser and cannot be transferred. Any repairs or modifications done by a third party will void this warranty.